Scam Academy
Handle a suspicious SMS safely
Delivery, toll, bank and account messages often use a tiny payment or urgent warning to make you tap a malicious link.
Warning signs
- The message asks for a small delivery or toll payment you did not expect.
- A shortened or unfamiliar domain is used instead of the organisation’s normal site.
- The sender name looks official but the message still contains an external payment or login link.
- The text threatens immediate fees, cancellation or account suspension.
What to do
- Do not tap the SMS link. Open the courier, bank or service through its official app.
- If the message names an order, compare it with an order you actually made.
- Block and report the sender after you have preserved any evidence you need.